Return Policy

Returns/Exchanges/Cancellations

ALL SALES ARE FINAL. As a small business, all of our items are made to order and we do not accept returns, exchanges, or cancellations. We do not accept returns for gift cards.

Damaged/Defective/Incorrect Items

If your item arrives damaged, defective, or you received an incorrect item, please contact us immediately via email: shopchapterfour@gmail.com. Make sure to include 1) your order number 2) a photo of the item 3) description of the issue. Customers have 2 days after their order was delivered to inspect their package and contact us regarding issues with their order. If we are not contacted within 2 days of you receiving your order, we are no longer able to resolve the issue.

Lost or Stolen Items

If your item is lost (meaning that it does not show delivered by the carrier on your expected arrival date) we recommend waiting 1-2 days beyond the expected delivery. Packages can get delayed, incorrectly scanned or sorted. It's not uncommon for a package to show up after the expected delivery date. If the package still hasn't arrived, please contact your local delivery carrier (USPS or UPS). They have a system that can pinpoint your package delivery location with GPS coordinates. Further action may be required, such as filing a police report for theft. Once the order has been shipped, it is out of our hands. We are not responsible for lost or stolen packages.